Delivery confirmation: After you place an order we will send inquiry to manufacturer
for product available checking and confirm to you about 1-2 working days (it will
be postponed in case of weekend and holiday).
1. Single item of order: estimate delivery date of imported item will be 5-7 working days (in case of no item in stock we
will inform to you again by e-mail) and about 3-5 working days of estimate delivery
date for Thailand local product (in case of no item in stock we will inform to you
again by e-mail). 2. Various item for an order: we will not separate delivery order
but we wait untill the longest lead time item arrive us if more than 30 days of each
item production you are allowed to cancel for each item.
1. Incase of credit and debit card we will reserve total balance of your order at our Payment Gateway Company (2C2P) and
when your order has been confirmed for delivery date we will collect your balance
to our account.
2. For Bank transfer
order after we already confirm delivery date with our customer we will inform customer
to transfer money to our account and we will not allow for refund except more than
30 days of production, damage by delivery and incorrect product specification.
Regarding to your order if there is (are) more than 30 days of production item(s) you are allowed to cancel only long time
item(s) and we will deduct partial balance of long lead time item(s).
If you want to cancel entire of order we will review and process to refund as
same as your payment method to Webike Thailand regarding to "In stock" item the delivery
time will be processed on order and delivery date confirmation.
If your order
item is "not in stock" the delivery date is only "Estimate Date" the manufacturer
will process more than appointment date.
Article 1 Customer contact method
"1.If we have to contact with our customer we will contact with them by e-mail to your
registered e-mail address and other channel regardign to our customer start to contact
with us and allow us to reply back.
Therefore, we might send our promotion to
you please careful about mail subject Webike Thailand will send information e-mail
and set announcement on Webike Thailand's home page "
2. Webike Thailand will
send e-mail to you inbox if your e-mail software, anti-virus software prefer Webike
Thailand's mail is SPAM or another case you can not receive our e-mail we will not
accept to response any lost
3. Please check you logged-in Webike Thailand website
e-mail address if it incorrect or not matched you might lost Webike Thailand's notification(s)
Article 2 Sale and Purchase agreement
1. After your order has been confirmed the agreement will established we will send you
an e-mail for "Order Confirmation" with detail of your order
2. Order Cancellation
"You are allowed to cancel you order after Webike Thailand
After your order has been cancelled your order confrimation and agreement will be cancelled
Your order should be cancelled in advance as below conditions"
■ Unable to deduct
the total from your given credit / debit card
■ Any suspecious in your personal
■ Any items that are not available due to out of stock, long lead
time or discontinued.
■ In case of the company cannot contact customers or does
not receive a confirmation from customers.
■ Customers have not finish the transaction
in the given period.
Please attach images of product you wish to return to us and specify each
one by their product number (in case of more tham one product).
return form, we will review your request and inform you of the result in 3 business
days. Should we need any further information, we will request you by email.
send a request for return within 7 days after receiving your produt and within 7
days after receiving our confirmation for a return.
Please note that all returned
product must remain 100% in condition. Any invoice, delivery note or gift must be
return as proof of purchasing from Webike Thailand.
Any shipping fee for your
returned product will be refunded unless the reason of return is due to personal
We may deduct your total for inter-regional fund transfer due to personal
1. Used or installed product cannot be returned.
return all component (screw, sticker, gift) along with your returned product. An
incomplete set will not be refunded.
3. Any returned product without confirmation
from Webike Thailand will not be denied.
4. Any custom or modified product cannot
Webike Thailand will not allow a return if the product matches these following condition.
■ Closeout or bargain product.
■ Defective product discount.
■ Already mounted or installed.
■ Damaged packaging.
No delivery note and invoice.
■ Stained product.
■ Books, DVD etc.
Only the partial of its set is left for return.
■ Webike Thailand has informed
through website that the item cannot be returned, exchanged or cancelled.
Others that Webike Thailand considers as unsellable product.
2. Replacement for defective item
1. We will allow a return in case of our mistake
by send wrong size or colour, which we will send a correct replacement as soon as
possible. However, it cannot be replaced with a different item.
2. In case of
any damage on the item. It will be replaced only the damaged part or whole.
The manufacturer may need to produce a new replacement which will take some time
before being able to ship.
4. In case of the replacement is unavailable due
to out of stock, long lead time or discontinued. The company will make a refund for
only the specific item. (The company will send a notification by email to confirm
of this matter.)
5. The company will only allow a return according to our and
1. Refund process will be initiated after the returned product has been
checked and investigated. This process may take upto 7 business days.
refund on credit / debit card users that the amount has been deducted after confirmation
of your order will be done within 5-7 business days.
3. If any points or coupons
were used on your order. The company will reissue them with an extension of expiry
date according to what is left on the day you use them.
"1. Price shown on the website is automatically converted from Japanese Yen. There may
be some slight change during the day.
Please note that any items in your shopping
cart are subject to change their price due to exchange rate and promotion."
Any order that has error in pricing due to human or systematic error will be put
on hold. The company will contact customers to inform of the error and ask for any
additional payment that may have.
5. Shipping Fee
1. Shipping fee is for a delivery from Webike Thailand to domestic destination which
costs 100 THB to one order.
1. Delivery date shown in website is only an estimate shipping date. In case of none
stock item, please use 'estimate shipping date' to check the lead time with manufacturer
before placing an order.
2. Due to the majority of item in the website needs
to be ordered from manufacturer, there may be discontinued item or made to order
item. The company will notify customers before processing the entire order.
1. Any item purchased from our website will be shown in an invoice according to the actual
price of each product. VAT is already included in this price.
2. The company
will issue one invoice to one order.
3. Please keep the invoice as a proof in
case of returning or refund.
1. The company will cancel the order in case of item out of stock and the next delivery
date is unfixed or any discontinued item.
2. Due to the vast majority of our
items are imported from other country, there may be an error on translation or provided
pictures. Please inquire us on any item before placing an order.
"3. Any displayed
pictures are included with customer's own picture. There may be changes in the item
as it gets customized.
Please note that the company will only use product part
number and picture as a reference when placing an order to the manufacturer."
"6. In case of any lost item / package during delivery or delay. The company will initiate
an investigation before confirming a new order to the manufacture as a replacement.
Please note that an investigation may take upto 30 days."
7. All above disclaimers
cover any item import to Thailand as well as export to any other countries.
■ Article 9 Governing Law
Orders from registered customers on thai.webike.net are bound by a contract that is subject
to our terms & conditions and Thai Laws on Specified Commercial Transactions.
All contents on the WEBIKE website are protected by intellectual property rights. Our
registered users are prohibited from duplicating or using the contents of this Website
outside the limits of use stipulated by the Copyright Law, except upon receiving
prior approval from the copyright holder.