Customer Service

• User Guide
• Customer Account

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  • Creating your Customer Account
  • Updating Your Account
  • Order Status/Details/History
  • eNewsLetter Subscriptions
  • User agreement and Privacy Policy
  • Forgot Your Password?
  • Write a great product review
• How to return & Exchange items

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  • Purchaser's misunderstanding
  • Cancelation order
  • Our error or manufacturer defects
  • Claims
  • Returning Items
  • Refunding amount
  • Shipping costs
  • Processing of returns received
  • Returning Personalized Products
• Items

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  • Item Price/Tax
  • Searching for an Item
  • Remaining stock/Availability
  • Item Details
  • Manuals
  • Write a great product review
• Webike Cash Back Point System

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  • What is "Webike Cash Back Point System"?
  • How to Earn Webike Cash Back Point
  • Redeeming Webike Points
  • Checking the Balance of your Webike Points
  • Webike Cash Back Point Rate
  • Items Exempt from Webike Cash Back Point System
  • Timing of Rewarding Webike Points
  • Webike Points Expiration
• Easy Delivery Date Estimate

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  • How to use "Delivery Date Estimate"?
  • What's the merit of Delivery Date Estimate?
  • What's the point to be noted for using Delivery Date Estimate?
• Sale Reminder Mail System

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  • What is "Sale Reminder Mail System"?
• Ordering

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  • Ordering Steps
  • How to place an order
  • Customer Account
  • Searching for an Item
  • Get the latest info on your bike
  • Item Price/Tax
  • Availability and Delays
  • Using the Shopping Cart
  • Input Order Remarks
  • How to use the Coupon-Code
  • Refund for cancellation
  • Payment error when placing an order
  • Order Status/Details/History
  • Add products or modify your order after it has been placed
  • Making Changes to Your Order/Canceling Items
  • Customs/Import Duties
• About Wholesale

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  • Wholesale
• What is Webike

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  • About Webike
• Contact us

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  • Contact Customer Service
• Payment

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  • COD
  • Bank Transfer
  • Installment payment
  • Credit Card
  • Note for using debit card
  • For safe shopping using your credit card
  • Payment error when placing an order
• Terms & Conditions

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  • Returns
  • Terms and Conditions
  • Terms of Service
  • Product Specifications and Suitability
  • Availability / Estimated Delivery Times
  • Payment
  • Shipping
  • Cancellations
  • Reviews & Comments
  • Copyrights & Trademarks
  • Conditions of Use
  • Privacy Policy
• Shipping

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  • Shipping Options
  • Areas of delivery
  • Shipping Address
  • What are the shipping charges?
  • Shipping Insurance
  • Tracking Your Order
  • Restriction of shipment
  • Weight limitation of shipment
  • Estimate Delivery Times
• Review step